My CV

SUMMARY: Trained at The Aveda Institute Los Angeles
Extensive background in marketing and sales environments
Created the Los Angeles Makeup Group to sustain income while in school
Previous experience as an expert implementing and managing Online/Internet, Pay-Per-Click, CPM, CPA business models advertising for clients in diverse industries with 5 years of fraud management experience
Over six years of experience as a Senior Pay Per Click Specialist leading the Executive Services Team tasked to resolve high dollar value client escalations with little to no supervision
Management experience 20+ subordinates
STUDENT EXPERIENCE: November 2010 – September 2012
Aveda Institute Los Angeles, Westwood, CA
STUDENT PROJECTS: AndersonGroupPR
June 2012 to Present Members: Nick Flores
MUA and Stylist for Spec Shoots.
September 18, 2012:
Spec Shoot for actor Dante Brown IMDB: http://www.imdb.com/name/nm3293126/
Members: Nick Flores Bobby Quillard, Dante Brown, Joy of AndersonGroupPR
About AndersonGroupPR:
Anderson Group Public Relations is a world-renowned public relations and brand management firm with expertise and major talent in television, film, music, as well as fashion, corporate, sports, medical, non-profit, authors, consumer, beverage, lifestyle, special events, product launches, hospitality and crisis management. Anderson Group is a bi-coastal agency with headquarters in Los Angeles, CA

Shah’s Of Sunset
June 2012 to July 2012 Members: Nick Flores
Makeup Artist for principle cast member: Asa Soltan Rahmati and Shawn Solati.

"Love Refreshed"
August 2012 to August 2012
Members: Nick Flores, Aurora Dominguez, Erica Coakley, Quendie Wong, Kelly Marie Loaney, Sandy Stenzel, Josephine Green, Lewis Jacobs, Jen Lilley, Matt Devine, Gabriel Kimpson, Laila Hajjali
The missing Era's Photo shoot stills and inserts.
http://www.loverefreshed.com

"Unwritten"
July 2012 to August 2012
Members: Nick Flores, Alejandra Gaytan, Aurora Dominguez, Shayna Garcia, Uriah Swope, Victoria Garza, Erika Rivera, Laila Hajjali
“Unwritten” - is a spin on the Greek Mythology of the Three Fates. Annabelle Echart finds herself in a series of trials when her brother Matthew goes missing. With no hope, she seeks out the Guardians who are the protectors and controllers of fate. In her aid to find her brother, she is given three tasks to complete in order for the Guardians to safely return her brother. With the help of her friends, she faces the obstacles head on and must soon come to terms with her own personal troubles. Unaware that someone secretly is plotting against her success and in the end she must face the ultimate sacrifice that will forever change her life.

"Attack of the Tropes"
June 2012 to July 2012
Members: Nick Flores, Aurora Dominguez, Alejandra Gaytan, Aja Marie, C. Lewis Pinder, Aryiel Hartman, Nicole Williams, Aaron Carver
Location Day 1,2, and 4- Fat Eye Studios Location Day 3 Stereoscope Studios
"Attack of the Tropes" is a short musical comedy salute to the sci-fi and monster movies of the 50s and 60s. Airbrush and Period Makeup 50’s - 60’s for Green Screen

Wedding for Dr. Elena Kandel
August 2012 to August 2012 Members:Nick Flores, Kelly Loaney
Makeup application for the Bride and her lovely little bridesmaids and the mother-of-the-bride.

"Baby Please" FELLOW REBEL - Music Video
2012 to June 2012
Members: Nick Flores, Aja Marie, Alejandra Gaytan, Justus Meyer, Eric Bednarowicz
FELLOW REBEL - "Baby Please" Music Video

"Carnivale" for REZLAB Entertainment
June 2012 to June 2012
Members: Nick Flores, Kelly Marie Loaney, Carlos Florez, Syd Garon, Monique Alvarez
Client: Crown Casino - Melbourne, Australia
Airbrush Application - Six performers and principle for Green Screen.

"FAST FORWARD" FAST at UCLA (Fashion and Student Trends) Fashion Show
May 2012 to May 2012
Members: Nick Flores, Brandon Ceballos, Aveda Institute Student Body
FAST is a student organization dedicated to fashion and student trends at UCLA.
A dynamic fashion epicenter, FAST brings together students interested in fashion from all corners of the campus. It is particularly acclaimed for its spring fashion show event, which annually attracts a thousand attendees as well as UCLA’s promising new designers and models.

"On Your Knees"
May 2012 to Present
Members: Nick Flores, Jon Crawford, Tatenda Mbudzi, Adam Barrow
UCLA School of Theater, Film & Television
Airbrush and Color Correction/Camouflage for three actors and principle actress.

"Love Refreshed"
May 2012 to August 2012
Members: Nick Flores, Aurora Dominguez, Erica Coakley, Quendie Wong, Kelly Marie Loaney, Sandy Stenzel, Josephine Green, Lewis Jacobs, Jen Lilley, Matt Devine, Gabriel Kimpson
Charlie, a high school teen, does not believe in true love. That all changes when Angel walks through the door and an all too rare "love at first sight moment" gives him the inner strength to tell her how he feels. Charlie’s energy can’t be contained. His romantic profession of love whisks the two through the vivid times of the 60’s, 70’s, 80’s, and into the present day where Charlie’s ability to be true to self wins him the girl.

"Forever Alone" - Mun2 Television, Oxygen - Bad Girls Club
February 2012 to February 2012
Members: Nick Flores, Felix Monet, Delaney Bishop
No guy could ruin Natalie's Valentine's Day!

"One Second Of Love" by Nite Jewel - Official Music Video
January 2012 to January 2012
Members: Nick Flores, Felix Monet, Delaney Bishop, Stella Kae, Belinda Salazar
Makeup and Hair for Principle Ramona Gonzalez and Bachelorettes

"That Magic Moment" - Yogaphiles - Episode 7 - GAMMANOVA PRODUCTIONS
November 2011 to November 2011
Members: Nick Flores, Ashlee Harris, Sophia Osborn, Celeste Thorson, Carlos M. Jimenez, Erik Skoog
WORK EXPERIENCE: May 2010 - October 2010
WebVisible, Irvine, CA
Manager of Account Managers – Responsible for managing and monitoring the Account Management Team process for the client community. Act as the quality assurance manager for the client, create and maintain a service level that supports the WebVisible model. Focus on building staff and processes to ensure the highest level of merchant satisfaction.
Essential Duties And Responsibilities:

April 2010 - May 2010
WebVisible, Irvine, CA
Account Manager – Responsible for the retention of revenue accounts as well as cross and up-selling new products and services to new and existing clients. As a member of the Sales team I am the point person for client communication and also contribute directly to the results of the Sales team focus on maintaining a book of business by offering a highly-demanded solution, as small and mid-size business are seeking proven solutions for their companies.
Account Coordination
Resolving sales and fulfillment issues
Analyze campaign data as well as research, develop and propose changes to optimize performance
Produce Pipeline and Forecast reports as needed for management
Management and development of merchant accounts and will include coordination and execution of marketing campaigns and ongoing development of new opportunities for clients
Empower clients with the knowledge necessary to actively engage in the management of their online interactive marketing and advertising
Excellent understanding of small and medium sized businesses in how they buy, when they buy and how to reach them
Effective Relationship Building
Developing relationships within a defined group of current revenue accounts
Consulting with clients on business needs
Provide a superior support system to ensure overall satisfaction and success
Maintain strong relationships with clients and co-workers
Opportunity Management
Making actionable and insightful recommendations for new products, services and enhancements (product participation)
Quickly synthesize information and make solution recommendations

August 2009 - November 2009
Tentek Inc. for AT&T Interactive/YellowPages.com - Contract, Burbank, CA
Specialty Ad Support – Advertising Operations – Monitor budgets for internal and client-driven projects. Track and report project costs to supervisor in a timely and accurate manner.
Ad Traffic Analyst managing national and local ads
Review inventory of partnered search engines
Buying inventory based on contracted needs of the customer
Review ROI, coordinate banner creations with Ad Creative Team
Deliver expectations above and beyond contractual needs

October 2008 – February 2009
Apple Store - Seasonal, Northridge, CA
Specialist – Trained employees and customers alike using Apples' creative music application Logic Pro 7, 8 and 9 and iWeb website creation application and providing the following services:
Translating “techno-speak” into layman’s terms
Developing complete solutions based on customers’ specific needs
Inspiring a whole new generation of Apple addicts with training and support services
Getting customers enthused about present and future Apple products
Providing an amazing, personalized shopping experience to each and every customer
Working with amazing people in the coolest stores selling the coolest products

May 2008 – September 2008
Reunion.com, Santa Monica, CA
Customer Care Consultant – Tasked to build friendly relationships with clients by phone and email to ensure an enjoyable and successful experience on our website.
Promote client retention
Providing outstanding customer service
Additional accomplishments included projects to resolve the company’s BBB F rating to an A rating within 5 months.

December 2007 - May 2008
MTM Technologies Inc., Irvine, CA
Sales Support Specialist – Assist sales account managers by sourcing of IT hardware, software and licenses either through distribution or through leading IT industry manufacturers.
Processed Bill of Materials (BOM’s) based on the requested configurations
Resolving escalations
Complete registrations for all back-end rebate opportunitiesManage and maintain business relationships with MTM’s customer base
Uncover any new possible business opportunities

January 2001 – March 2007
YAHOO! Search Marketing formerly Overture Services, Burbank, CA
Senior PPC Specialist- Executive Services Team – Planned and implemented new online marketing campaigns from concept through completion and modified/improved the visibility and performance of existing advertising for clients in a wide range of industries.
Addressed feedback, legal issues, copyright/trademark concerns, and Better Business Bureau escalations on behalf of the Yahoo! Executive Team and Senior Management Team with the aid of Yahoo! Legal Team
Perform level-1 click activity research investigationsEducate and addressing advertiser click activity concerns with appropriate responses
Process billing adjustments and refunds to accounts
Reviewing web content
Work closely with New Accounts Verification team to identify specific categories and patterns of fraud
Monitor Yahoo! Fraud Watch reports, Contra-revenue reports, and Chargeback reports and identify abusive customer behavior patterns
Analyze and determine the weak entry points within our submission system processes to stop abuse
Managing PPC campaigns
Sourcing keywords and writing copy
Record keeping of campaign performances
Maintaining healthy CTR, CPC, and Conversions etc.
Achieving targets and meet deadlines
Identify and drive revenue opportunities
Improving relevance sponsored search results
Responsible for addressing listing complaints
Mentoring new Yahoo!'s
Optimizing Campaigns
Train agencies and clients of Yahoo! Search how to use Yahoo! PPC

August 2000 - January 2001
Sales Account Executive Systemax Corporation Compton, CA
Responsible for developing, maintaining and retaining purchasing accounts through the use of outbound calls.
Prospected corporate business industries for their computer hardware and software needs
Customize hardware and software solutions based on the customers needs using configuration software tools

September 1999 – August 2000
Business Account Executive PCMall, Torrance, CA
Managing top sales account. Responsible for developing, maintaining and retaining business accounts with purchasing budgets over 300k.
Prospected IT purchasing departments for B2B sales relationships
Engage and profile newly discovered business needs of prospects
Create business proposals based on business needs profile
Close all open sales deals
AWARDS/ACCOMPLISHMENTS: Recipient of an award for adaptability and willingness to put in extra hours when the company was short-staffed
Assisted in the creation of team categorization such as “Diamond, Platinum, Gold clients” and worked closely with managing agencies with spends of up to $2,000,000
Interacted with dissatisfied clients and was able to save accounts by reviewing activity and providing advice and campaign management
Consistently selected to test pilot programs (identification of new high-end clients and proposals to expand client expenditures) before widespread utilization
Functioned on the Achieve, Improve, and Motivate (AIM) team tasked with company morale
Participated on Emergency Response (ER) team to direct staff in critical emergencies Executive Services Team Member Emeritus - 2001
Employee of the month – Overture Services June 2002
Recognized for contributions in developing Client Services Departmental Scorecards – April 2003
Recognized for the development of the ‘LSO Form’ (Large Spreadsheet Orders) used for streamlining the work processes of Search Listing Requests submissions (SLR)
Received Recommendation to Bonus Award Committee – Fraud Reduction - May 2004
March Quality Client Advocate of the Month Award - May 2004
Commitment to Excellence Award – May 2004
Recognition of contribution to the Executive Services team Quality Contest - Second Quarter 2004
Nominated 2004 Yahoo! Super Star Award – 2004
Nominated 2005 Yahoo! Super Star Award – 2005
EDUCATION: AVEDA Institute - Los Angeles, CA – Graduated September 2012
SAE Institute of Technology - Certification, Hollywood, CA 2006
Audio Engineering, Music Production, Post Production
DIGI DESIGN 101 Certified
Robert E. Lee High School, Diploma - San Antonio, TX 1988
Member of DECA - Distributive Education Club of America 1986 - 1988
INDEPENDANT COURSEWORK: MAKE UP FOR EVER - Presenter: David Hernandez Foundations 101
Skin Authority - Presenter: Celeste Hilling
Dinair Airbrush Makeup - Presenter: Mikki Bey Level 3
ORGANIZATIONS: The Powder Group
Professional Beauty Association
PUBLICATIONS: Jane’s Hair Transformation Day Modern Salon TV July 31, 2012 Authors: Nick Flores
LICENSES: California State Board of Barbering and Cosmetology
License KK 542654 Valid 9/2012 to 9/2014
SKILLS: Airbrush
Special Effects Makeup
Makeup Artistry
Hair Cutting
Hair Care
Skin Care
Entrepreneurship
ADDITIONAL SKILLS: Computer and Internet literate
Microsoft Office applications expert
Apple OSX
Windows XP/Vista/Windows 7/8
Desktop Hardware and Software Installation
Excellent understanding of the Internet, web hosting, network operations
Cold Calling
Account Management
Data Mining
Account Profiling
Excellent Written, Verbal and Listening Communication Skills
SEO Industry Analytics – CPC, CPA, CPM, KPI Business Models
Languages Spoken/Written/Understood – English, HTML– Fluent, Spanish – Currently studying